Shipping policy

Shipping Policy

1. Worldwide Delivery
We offer global shipping wherever you are, MofariWoman reaches you. Shipping rates and options are calculated and displayed at checkout.

2. Complimentary Shipping
Enjoy free standard shipping on orders over £300 (applicable in qualifying regions; verified at checkout).

3. Packaging Assurance
All items are shipped with careful, quality packaging to ensure your order arrives beautifully and intact.

4. Support & Assistance
Have questions? We’re here to help:

  • Email: info@mofariwoman.com

  • WhatsApp (UK): 079 795 41621

  • Customer Support Hours:

    • Monday–Thursday: 10:00–19:00

    • Friday: 14:00–18:00 (UK time)

5. Shipping Rates
Rates vary by region and order size. Shipping costs are updated dynamically during checkout to reflect your location and chosen method.

6. Estimated Shipping Times
While exact delivery windows depend on your region and selected shipping method, orders are generally processed promptly. (Optional: you may add average timelines here e.g., 5–10 business days in major markets once confirmed.)

7. Customs & Duties
For international orders, any applicable import duties, taxes, or customs fees are the responsibility of the customer, unless otherwise noted.

8. Track Your Order
Upon dispatch, you’ll receive a confirmation email with tracking information so you can follow its journey to you.

9. Delayed or Lost Packages
In the rare event your order doesn’t arrive on time or is lost in transit, please get in touch right away. We’ll assist with tracking or filing a claim.

10. Returns & Exchanges
For questions about returns or exchanges, please refer to our Return Policy or contact customer support directly.